Frequently Asked Questions
We continually refine our ordering process with the aim of making it as
simple, quick and secure as possible. Before ordering, please ensure you
check the following details:
You have chosen the correct size for your product.
You are aware of the delivery dates for the product.
You are aware of the Terms and Conditions, specifically relating to jerseys with shirt printing as these are non-cancellable. If you need help with any of the above points, you can ask our staff using the contact form which can be found on the contact page. This allows our team to give you custom feedback tailored to the specific item you wish to order.
Once you have finished adding items to your basket, click the Checkout button.
If you are a new customer you will be asked to input your
delivery and billing address. You will then be taken to our secure
payment page, where you can pay with your credit / debit card. On completion of the order, you will be shown an order
confirmation page and receive a confirmation email (please make sure you
enter your email address correctly).
If you are an existing customer you will be asked to login, if you have not already done so. Your delivery and billing address will by default remain the same as your previous order, although you do of course have the option to change these. You will then be taken to our secure payment page, where you can pay with your credit / debit card. On completion of the order, you will be shown an order confirmation page and receive a confirmation email.
When you order on our website your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on TotalSports as safe as possible. At no point do any of our team view any of your card details, these are kept completely private at all times.
When ordering look for the padlock symbol in your address bar which shows you are on a secure connection.
With so many products available on our website delivery times can vary from product to product. We aim to ship all orders within 7 working days, however this is not always possible. If you have ordered a printed kit then you should allow approx 15 working days for delivery (this includes the order processing time).
If you need to know an exact delivery time or your order is urgent please contact us BEFORE ordering and we'll be able to advise you on a time.
If you wish to return an item received then please complete the online returns form supplying all the information requested. We will review the returns request and email you with further information.
Please note, once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
All items being returned need to be in original condition for a full refund of the price you paid for the item, excluding postage. You can review the full return policy within the terms and conditions.
As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 7 days depending on your banks procedures. For orders placed from overseas this may take longer.
2019/20 Junior Barcelona Home Kit
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