Terms & Conditions

Welcome to TotalSports at www.totalsportsshop.com. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.


You will need to register with TotalSports to place an order for products through this website.

In return for allowing you to use the TotalSports website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation TotalSports has is immediately null and void.

Controlling Terms

The Terms and Conditions together with our Privacy Policy contain the full and complete understanding between TotalSports and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of TotalSports.

Acceptance of Orders

Your order is accepted and a contract is formed when we take payment for the goods you have ordered and not before. For instance, a contract is formed at the point when we take payment for the goods you have ordered. Until the goods are despatched we may reject, and you may cancel, the order. This is not applicable if you order a printed item, ie, any football shirt or kit that you ask us to print with any name or number.

Exceptions apply to orders for personalised items and goods made to your order which, in most cases, cannot be cancelled by you once you have received email confirmation of your order. Following formation of the contract we shall continue to own any goods ordered until we have received payment in full from you even though the goods may have already been delivered to you.

Any goods supplied will conform to the contract.


Unless otherwise agreed in writing signed by an officer of TotalSports, all delivery dates are estimates and TotalSports shall use its reasonable efforts to deliver all orders within the time specified; however, in no case shall TotalSports be liable for any expense, loss or damage whatsoever suffered by you as a result of the TotalSports's failure to deliver your order by the specified date. Customers agree to allow a maximum of 30 days for delivery from the date of ordering, and in the case of undelivered goods, refunds will only be issued after 40 working days (from the date of order).

Warranty and Disclaimer

TotalSports warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.  Our replica football shirts are unofficial and not endorsed by any football team/club. Images are for illustration purposes only, and products may differ to that of the image shown. They are replica kits, and are not exact copies.

Your right of cancellation

You may cancel the contract by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract. We strongly recommend that you do this by using our online contact form.

  • You may not cancel your contract with us if you have ordered personalised products (player names included).
  • If you cancel the contract you must take reasonable care of the goods from the time you receive them until you return them to us.
  • If you cancel the contract you must return the goods to us at your own expense.
  • If you cancel the contract and do not return the goods as required, we may charge you our direct costs of recovering the goods.
  • If you cancel the contract/order either before the order has been dispatched or once you have received the goods we may charge 25% re-stocking fee.
  • Once cancelled the original payment method will be refunded within 14 working days.


TotalSports will accept responsibility for any faulty or incorrect products that we ship, including incorrect sizes. We will replace these items free of charge, or refund if peferred, on receipt of the returned goods. TotalSports will cover the return delivery fee of incorrectly shipped goods up to the value of GBP5/USD8. We will not accept the return of goods returned without tags or original packaging.

Please inform us of your intention to return within 7 days of receipt. For your protection TotalSports recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

Please note that the customization of products, ie. the addition of name and numbering to a shirt negates your right to return the item. We cannot accept the return of retro or special edition items. However, in either case, if the goods are found to be faulty, TotalSports will accept liability.To facilitate the processing of your order, please include a note with your order number to allow us to easily identify the return. Please allow up to 14 working days for your refund to be processed after receiving the goods.

Limitation Of Liability

To the fullest extent permitted by applicable laws,TotalSports nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if TotalSports has been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall TotalSports's total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact TotalSports through the Contact Us section on the website.